Retail and Loyalty

Serve customers and reward them without the manual work

Retailers juggle a flood of customer questions, a loyalty programme that needs constant attention and stock decisions made on gut feel. We build agents that answer customers, run the loyalty mechanics and turn your sales data into the insight you act on.

Let’s talk See how it works

Customer service agents

Order status, returns, sizing and stock questions answered across your website, email and social, drawing on your live order and product data, with escalation to a person when it counts.

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Loyalty automation

Points, tiers, birthday rewards and win back offers issued and tracked automatically off customer behaviour, so the programme runs itself instead of needing a marketer to nudge it.

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Demand and inventory insight

Your sales history read for what is moving, what is stalling and what to reorder, surfaced as plain recommendations so buying is informed rather than guessed.

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Personalised outreach

Segmented campaigns and product suggestions drafted from purchase history, so the right offer reaches the right customer without a manual list build.

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What it does

Capabilities

Order, returns and stock enquiry answering
Website, email and social channels
Points, tier and reward automation
Birthday, win back and lapsed offers
Sales trend and reorder insight
Segmentation and campaign drafting
Shopify, WooCommerce and POS integration
Escalation to staff on complex cases

Why it holds up

Built on four things we don’t bend on.

Honesty

We tell you what AI can and cannot do, then we ship the part that pays for itself.

Craft

Production systems, not slideware. Built around how you actually work.

Speed

Find the one workflow costing the most, ship it to production, prove the return.

Care

Success is hours given back to people and dollars saved. Never the size of the invoice.

Questions

FAQ

Do we need Shopify or a particular platform already set up?

It integrates with Shopify, WooCommerce and POS systems, so it works with whatever you are already running rather than requiring a platform switch.

How does the loyalty programme actually run itself?

Points, tiers, birthday rewards and win back offers get issued and tracked automatically off customer behaviour, so the programme runs without a marketer having to nudge it manually.

Does this replace our customer service team?

No. It answers order status, returns, sizing and stock questions across your website, email and social, but escalates to a person when it counts, so your team handles the cases that need judgement.

What if we do not know what to reorder?

Your sales history gets read for what is moving, what is stalling and what to reorder, surfaced as plain recommendations so buying decisions rest on your own data instead of a guess.

Get in touch

Talk to us about retail and loyalty

Tell us what you’re trying to do and we’ll reply with how we’d build it, no obligation.

Customers get quick answers, your loyalty programme runs on autopilot and your buying decisions rest on your own data, without adding to the team on the floor.

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