01The Challenge
Harbour & Co's 14 agents were fielding listing enquiries from three portals, email and phone, and most of the volume landed after 6pm when buyers were browsing at home. An enquiry sitting unanswered overnight often meant a buyer had already booked a viewing somewhere else by morning, and the agency had no reliable way to tell which of the day's enquiries actually mattered.
02Our Approach
We built an agent that answers every enquiry within a minute across every channel, pulls the relevant listing details and open-home times, qualifies the buyer's timeline and finance position, and books a viewing straight into the agent's calendar, handing off to a human the moment a question goes beyond the listing itself.
03Outcomes & Impact
We used to lose the ones who enquired at 9pm on a Sunday. Now they get an answer and a viewing booked before they've put their phone down. Our agents are walking into viewings with buyers who are already qualified instead of finding out on the doorstep.