Central Region · Applied AI
Voice AI agents in Novena
AI phone agents – wired into a Novena workflow, not bolted on the side.
What voice AI agents actually does
Never miss a call again. AI phone agents that answer common enquiries, book jobs, and route urgent ones – in a Kiwi voice your customers won't hate.
The reason we take on work in Novena is that the businesses here tend to be sharper about what they want than the brief lets on. Voice AI agents for a Novena team almost always ends up looking different to voice AI agents for a downtown Auckland one.
- 01 Trained on your business hours, services, and pricing
- 02 Books appointments straight into your calendar
- 03 Texts the team for anything urgent
- 04 Full call transcript and audio recorded for QA
Built on: Vapi Retell Twilio OpenAI Realtime
Why Novena businesses choose this
Novena is Singapore's medical hub, dense with private hospitals and specialist clinics – AI here means handling patient-facing and admin work with genuine care around accuracy.
The pattern across Novena engagements we've shipped.
One of the highest concentrations of private hospitals and specialist medical centres in the region, serving both local patients and medical tourism. Clinics here want AI that reduces admin load without ever compromising on precision.
We work with teams across Novena: Novena Medical Centre · Thomson · Balestier · Toa Payoh · Newton.
How we build voice AI agents for a Novena team
We scope narrow, ship a working pilot, then harden it into production. The first slice is the highest-leverage workflow for your Novena business, so value lands before the build is finished. Every engagement starts with a short call and a paid discovery if the brief needs one.
AI phone agents.
The outcome for Novena teams
The shape of the result for Novena teams: 42% of after-hours calls now booked without human input. Built on Vapi, hardened with the rest of the stack as it scales.
42% of after-hours calls now booked without human input.
Voice AI agents in Novena – common questions
How fast could we have voice AI agents in production?
Eight to ten weeks for most Novena businesses. Faster if your data is in good shape and slower if we're untangling a legacy integration first. We'll give you a realistic number on the scoping call rather than the optimistic one.
What's the smallest engagement you'd take on?
A two-week paid discovery for Novena businesses that aren't sure whether the build is worth doing at all. You get a one-page write-up of what we'd build, what we'd skip, and what it would cost. About 30% of those discoveries end with us recommending you don't proceed.
Do you have proof this works for Novena businesses?
Direct case study: 42% of after-hours calls now booked without human input. Happy to walk you through full numbers on a call.
What if our Novena doesn't have any data ready?
Most don't. Getting the data into shape – ingestion, cleaning, the lightweight contracts you need before any model is useful – is part of the engagement. For voice AI agents specifically, we typically run that work on Vapi, Retell, Twilio, OpenAI Realtime and assume messy starting conditions from day one.
One short call.
Tell us what you're trying to fix. We'll come back inside a working day.
Get in touch
Talk to us about this
Tell us what you're trying to do and we'll reply with how we'd build it — no obligation.