We've worked with enough operators in Novena to know that the brief that arrives in our inbox is rarely the brief that ends up shipped. The first thing we do on any AI inbound sales project is sit with your team for a day before we propose anything.
Every lead, instantly, built for businesses operating in Novena.
Our goal is to give Novena businesses a three-day weekend, so people can spend more time with their families and the people they love :)
What AI inbound sales actually does
An AI agent that picks up every inbound enquiry the moment it lands - qualifies the lead, answers their questions with your real product knowledge, books the meeting, and only escalates the deals worth a human conversation. No more leads cooling off in the inbox overnight.
- 01 Instant reply on web forms, email, WhatsApp, and Facebook Messenger
- 02 Qualifies budget, timeline, decision-maker before booking a call
- 03 Trained on your actual sales playbook - not a generic chatbot
- 04 Books straight into the right rep's calendar with the right context
Built on: Claude / GPT-4 for conversation Cal.com or HubSpot Meetings Vector store of your sales collateral Slack alerts for hot leads
Without Kiwi Dynamics
With Kiwi Dynamics
What you actually get
Every engagement is scoped and quoted up front. This is what is in the box.
- A working pilot, in productionNot a prototype on someone's laptop. The first slice of AI inbound sales runs against real work within weeks.
- Your data stays yoursIt runs on your accounts and your tools. If we part ways you keep the system and everything in it.
- The workflow mapped before codeWe write down what good looks like for Novena businesses first, so nobody is guessing at handover.
- Support after it landsThe people who built it stay reachable when the business changes shape around it.
How AI inbound sales compares
The two things most businesses do instead, and where each one runs out.
| Hiring for it | An off-the-shelf tool | Kiwi Dynamics | |
|---|---|---|---|
| Fit to how you work | Fits perfectly, costs a salary | You bend your process to suit the tool | Built around the workflow you already run |
| Time to something useful | Immediate, and permanent | Quick to switch on, slow to make fit | A working slice in weeks, then hardened |
| Who owns the data | You do | The vendor, on the vendor's terms | You do, in your own accounts |
| When it breaks | That person sorts it, if they are in | A support queue and a ticket number | The people who built it |
| What it costs | A salary, every year, forever | Per seat, forever, used or not | Scoped and quoted up front |
Why Novena businesses are a fit for this.
- Novena is Singapore's medical hub, dense with private hospitals and specialist clinics - AI here means handling patient-facing and admin work with genuine care around accuracy.
- One of the highest concentrations of private hospitals and specialist medical centres in the region, serving both local patients and medical tourism. Clinics here want AI that reduces admin load without ever compromising on precision.
We work with teams across Novena: Novena Medical Centre · Thomson · Balestier · Toa Payoh · Newton.
Talk to us about this →
How we build AI inbound sales for a Novena team.
We scope narrow, ship a working pilot, then harden it into production. The first slice is the highest-leverage workflow for your Novena business, so value lands before the build is finished. Every lead, instantly.
Talk to usHow the work runs
- Find the one workflowWe look for the job costing Novena businesses the most hours or the most leads, and deliberately ignore the rest for now.
- Ship a working sliceA narrow version goes into production in weeks, against real work, so the value shows up before the build is finished.
- Prove it, then widenWe measure it against what the work cost before. If it does not pay for itself, we say so rather than scaling it.
- Harden and hand overLogging, fallbacks and a real handover, so it keeps running when we are not in the room.
The outcome for Novena teams
If we build the right slice first, Novena teams feel the difference inside the first month. An NZ B2B services firm cut average response time from 7 hours to 90 seconds and lifted demo-booked rate by 41%.
Not your typical AI agency.
Honest about what AI can and cannot do
Ships the one workflow that pays for itself
Hours given back, never the size of the invoice
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
FAQ
What's a typical engagement length for Novena businesses?
Six to twelve weeks for the build, then a short managed-services month while the system goes from "shipped" to "owned by your team". After that you keep us on retainer if you want, or take it from there yourself.
Do you do hourly billing or fixed price?
Fixed price for the pilot, every time. After that it's your call - fixed price per milestone or a small monthly retainer for ongoing iteration. We don't run open-ended T&M because it disincentivises us from finishing.
Has this actually shipped for a real Novena?
Yes. An NZ B2B services firm cut average response time from 7 hours to 90 seconds and lifted demo-booked rate by 41%. We'll share comparable engagements on the call.
Can you work with our existing systems?
Yes. The default AI inbound sales stack we reach for is Claude / GPT-4 for conversation, Cal.com or HubSpot Meetings, Vector store of your sales collateral, Slack alerts for hot leads, but we'll bend it around whatever you already run - Xero, HubSpot, Shopify, Cin7, your own in-house apps. The discovery week maps every data source before any build starts.
Skip the pitch.
Tell us the workflow and we'll come back with what we'd build first.
Talk to us about this
Tell us what you're trying to do and we'll reply with how we'd build it - no obligation.