Central Region · Applied AI
AI receptionist in Novena
AI receptionist designed around the way a Novena team actually runs.
What AI receptionist actually does
A 24/7 AI receptionist that answers calls and chats, books appointments, takes deposits, and routes urgent issues to a real human. Sounds Kiwi. Doesn't fumble names.
Novena businesses don't need another generic AI pitch. AI receptionist only earns its keep when it's built around the workflow you actually run on a wet Tuesday, and that's how we scope every engagement we take on in Central Region.
- 01 Voice + chat, both trained on your business
- 02 Knows your services, prices, and availability
- 03 Books direct into your calendar – no double-bookings
- 04 After-hours coverage with morning summary email
Built on: Vapi Twilio Claude Cal.com Stripe
Why Novena businesses choose this
Novena is Singapore's medical hub, dense with private hospitals and specialist clinics – AI here means handling patient-facing and admin work with genuine care around accuracy.
What Novena teams tell us when they get on a call.
One of the highest concentrations of private hospitals and specialist medical centres in the region, serving both local patients and medical tourism. Clinics here want AI that reduces admin load without ever compromising on precision.
We work with teams across Novena: Novena Medical Centre · Thomson · Balestier · Toa Payoh · Newton.
How we build AI receptionist for a Novena team
We scope narrow, ship a working pilot, then harden it into production. The first slice is the highest-leverage workflow for your Novena business, so value lands before the build is finished. Every engagement starts with a short call and a paid discovery if the brief needs one.
24/7 AI front desk.
The outcome for Novena teams
What changes for Novena teams after this lands: the work that used to need a person stays done, the work that needs a person gets done with their attention undivided. Captures the 30-40% of enquiries that used to go to voicemail.
Captures the 30-40% of enquiries that used to go to voicemail.
AI receptionist in Novena – common questions
How quickly can we see something running?
Week three for a clickable internal demo against real data. Week six for a slice your team can actually use. We hold ourselves to those numbers because they're what stops a project drifting into "endless discovery".
Is AI receptionist worth it for a smaller Novena?
Often, yes – and counterintuitively the ROI is sometimes faster than for the big end of town because there's less integration overhead. We'll tell you honestly on the scoping call if it isn't.
Anyone else in this space using AI receptionist?
Plenty. Captures the 30-40% of enquiries that used to go to voicemail. The interesting question is rarely "does it work" – it's "is your team ready to use the output." That's what we'd scope on the call.
What tools do you build AI receptionist on?
For AI receptionist we usually reach for Vapi, Twilio, Claude, Cal.com, Stripe. We're tool-agnostic at heart – we pick what your Novena team can actually run after we hand the build over, not what looks good on a vendor sticker.
One reply, one direction.
We don't run sequences or follow-up automation. One useful answer, one decision on your side.
Get in touch
Talk to us about this
Tell us what you're trying to do and we'll reply with how we'd build it — no obligation.