Central Region · Applied AI
AI chatbots in Novena
For Novena operators who want a working pilot in weeks, not a year-long programme.
What AI chatbots actually does
Trained on your business, not Wikipedia. AI assistants that answer pricing, hours, availability, bookings – and escalate cleanly when the customer needs a human.
Most of our Novena engagements start the same way: a 20-minute call where the owner describes a workflow we've heard before in shape but never in detail. AI chatbots is then designed against the detail, not the shape.
- 01 Trained on your documents, FAQs, and past tickets
- 02 Books appointments, takes deposits, qualifies leads
- 03 Live hand-off to a human when needed
- 04 Daily quality reports so you stay in control
Built on: Claude OpenAI Custom RAG pipelines
Why Novena businesses choose this
Novena is Singapore's medical hub, dense with private hospitals and specialist clinics – AI here means handling patient-facing and admin work with genuine care around accuracy.
Where Novena operators actually lose hours.
One of the highest concentrations of private hospitals and specialist medical centres in the region, serving both local patients and medical tourism. Clinics here want AI that reduces admin load without ever compromising on precision.
We work with teams across Novena: Novena Medical Centre · Thomson · Balestier · Toa Payoh · Newton.
How we build AI chatbots for a Novena team
We scope narrow, ship a working pilot, then harden it into production. The first slice is the highest-leverage workflow for your Novena business, so value lands before the build is finished. Every engagement starts with a short call and a paid discovery if the brief needs one.
AI customer support.
The outcome for Novena teams
We'd call the engagement a success when Novena teams are using the system without thinking about us. Handles 60-70% of routine enquiries without human input.
Handles 60-70% of routine enquiries without human input.
AI chatbots in Novena – common questions
How long does AI chatbots take to ship for Novena businesses?
We aim for a working pilot inside 4-6 weeks – narrow scope, real Novena businesses data, measurable outcome. From there it's another 6-8 weeks of hardening before you'd consider it production. Full rollouts (multiple sites, multiple teams) typically land in 3-4 months.
Are there hidden costs we should plan for?
Three to know about: model/API spend (which we set up under your own account, not ours, so you see and control it), any new SaaS subscriptions we recommend, and your team's time during rollout. We surface all three in the quote so there are no surprises.
Anyone else in this space using AI chatbots?
Plenty. Handles 60-70% of routine enquiries without human input. The interesting question is rarely "does it work" – it's "is your team ready to use the output." That's what we'd scope on the call.
Who owns the code and the model setup?
You do, on delivery. We deploy AI chatbots into your own cloud account where possible, with the model setup, prompts, evals and integration code all checked into a repo you own. Claude sits in your account too – we don't operate it from ours.
Skip the pitch.
Tell us the workflow and we'll come back with what we'd build first.
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Talk to us about this
Tell us what you're trying to do and we'll reply with how we'd build it — no obligation.