We've worked with enough operators in Novena to know that the brief that arrives in our inbox is rarely the brief that ends up shipped. The first thing we do on any AI agents project is sit with your team for a day before we propose anything.
For Novena operators who want a working pilot in weeks, not a year-long programme.
Our goal is to give Novena businesses a three-day weekend, so people can spend more time with their families and the people they love :)
What AI agents actually does
Autonomous AI agents that don't just answer - they get things done. They check inventory, draft proposals, file paperwork, and chase quotes while your team focuses on the human work.
- 01 Goal-driven agents that complete multi-step tasks
- 02 Connect to your tools - Xero, HubSpot, Gmail, Slack, your CRM
- 03 Human-in-the-loop checkpoints for anything risky
- 04 Full audit log of every action the agent takes
Built on: Claude Agent SDK OpenAI Agents LangGraph n8n MCP
Without Kiwi Dynamics
With Kiwi Dynamics
What you actually get
Every engagement is scoped and quoted up front. This is what is in the box.
- A working pilot, in productionNot a prototype on someone's laptop. The first slice of AI agents runs against real work within weeks.
- Your data stays yoursIt runs on your accounts and your tools. If we part ways you keep the system and everything in it.
- The workflow mapped before codeWe write down what good looks like for Novena businesses first, so nobody is guessing at handover.
- Support after it landsThe people who built it stay reachable when the business changes shape around it.
How AI agents compares
The two things most businesses do instead, and where each one runs out.
| Hiring for it | An off-the-shelf tool | Kiwi Dynamics | |
|---|---|---|---|
| Fit to how you work | Fits perfectly, costs a salary | You bend your process to suit the tool | Built around the workflow you already run |
| Time to something useful | Immediate, and permanent | Quick to switch on, slow to make fit | A working slice in weeks, then hardened |
| Who owns the data | You do | The vendor, on the vendor's terms | You do, in your own accounts |
| When it breaks | That person sorts it, if they are in | A support queue and a ticket number | The people who built it |
| What it costs | A salary, every year, forever | Per seat, forever, used or not | Scoped and quoted up front |
The Novena context, plainly.
- Novena is Singapore's medical hub, dense with private hospitals and specialist clinics - AI here means handling patient-facing and admin work with genuine care around accuracy.
- One of the highest concentrations of private hospitals and specialist medical centres in the region, serving both local patients and medical tourism. Clinics here want AI that reduces admin load without ever compromising on precision.
We work with teams across Novena: Novena Medical Centre · Thomson · Balestier · Toa Payoh · Newton.
Talk to us about this →
How we build AI agents for a Novena team.
We scope narrow, ship a working pilot, then harden it into production. The first slice is the highest-leverage workflow for your Novena business, so value lands before the build is finished. AI agents that do work.
Talk to usHow the work runs
- Find the one workflowWe look for the job costing Novena businesses the most hours or the most leads, and deliberately ignore the rest for now.
- Ship a working sliceA narrow version goes into production in weeks, against real work, so the value shows up before the build is finished.
- Prove it, then widenWe measure it against what the work cost before. If it does not pay for itself, we say so rather than scaling it.
- Harden and hand overLogging, fallbacks and a real handover, so it keeps running when we are not in the room.
The outcome for Novena teams
We'd call the engagement a success when Novena teams are using the system without thinking about us. Replaces 15+ hours of weekly back-office work per agent deployed.
Not your typical AI agency.
Honest about what AI can and cannot do
Ships the one workflow that pays for itself
Hours given back, never the size of the invoice
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
FAQ
When does AI agents actually pay back?
Inside the first quarter, in our experience. We pick the first slice specifically because it's the highest-leverage workflow for a Novena - so the savings start landing before the rest of the build is finished.
How do you price AI agents engagements?
Fixed-scope pilots first, then either project pricing or a small monthly retainer for the ongoing work. No long lock-ins, no 18-month black-box deals. Most Novena businesses are surprised how small the first cheque is.
What's the realistic outcome for Novena businesses?
Replaces 15+ hours of weekly back-office work per agent deployed. We don't promise tenfold lifts because we don't see them outside of marketing decks.
Will this run on our own infrastructure?
Yes, where it makes sense. AI agents can sit entirely in your cloud account, with model calls routed through endpoints you control. We default to Claude Agent SDK, OpenAI Agents, LangGraph, n8n, MCP but the architecture supports your existing platform choices.
The honest version of a sales call.
No deck. No discovery doc. Just whether this is worth building and what it would cost.
Talk to us about this
Tell us what you're trying to do and we'll reply with how we'd build it - no obligation.