We've worked with enough operators in Sha Tin to know that the brief that arrives in our inbox is rarely the brief that ends up shipped. The first thing we do on any AI call summaries project is sit with your team for a day before we propose anything.
For Sha Tin operators who want a working pilot in weeks, not a year-long programme.
Our goal is to give Sha Tin businesses a three-day weekend, so people can spend more time with their families and the people they love :)
What AI call summaries actually does
Every customer call recorded, transcribed, summarised, and coached. Managers spot what's working, reps see what to fix, and customers get follow-ups that actually reference what they said.
- 01 Auto-summary into your CRM after every call
- 02 Coaching scorecards for sales and support reps
- 03 Detects compliance phrases (or missing ones)
- 04 Searchable archive - find the call that mentioned X
Built on: Twilio AssemblyAI Claude Vercel
Without Kiwi Dynamics
With Kiwi Dynamics
What you actually get
Every engagement is scoped and quoted up front. This is what is in the box.
- A working pilot, in productionNot a prototype on someone's laptop. The first slice of AI call summaries runs against real work within weeks.
- Your data stays yoursIt runs on your accounts and your tools. If we part ways you keep the system and everything in it.
- The workflow mapped before codeWe write down what good looks like for Sha Tin businesses first, so nobody is guessing at handover.
- Support after it landsThe people who built it stay reachable when the business changes shape around it.
How AI call summaries compares
The two things most businesses do instead, and where each one runs out.
| Hiring for it | An off-the-shelf tool | Kiwi Dynamics | |
|---|---|---|---|
| Fit to how you work | Fits perfectly, costs a salary | You bend your process to suit the tool | Built around the workflow you already run |
| Time to something useful | Immediate, and permanent | Quick to switch on, slow to make fit | A working slice in weeks, then hardened |
| Who owns the data | You do | The vendor, on the vendor's terms | You do, in your own accounts |
| When it breaks | That person sorts it, if they are in | A support queue and a ticket number | The people who built it |
| What it costs | A salary, every year, forever | Per seat, forever, used or not | Scoped and quoted up front |
Why Sha Tin businesses are a fit for this.
- Sha Tin anchors the New Territories' manufacturing, logistics and science park economy - AI here means industrial-scale operations work, not office admin.
- Hong Kong Science Park and a broad manufacturing and logistics base serving cross-border trade with mainland China sit here. Businesses want AI that handles scheduling, compliance and cross-border logistics without becoming the bottleneck.
We work with teams across Sha Tin: Science Park · Tai Wai · Fo Tan · Ma On Shan.
Talk to us about this →
How we build AI call summaries for a Sha Tin team.
We scope narrow, ship a working pilot, then harden it into production. The first slice is the highest-leverage workflow for your Sha Tin business, so value lands before the build is finished. AI call notes + coaching.
Talk to usHow the work runs
- Find the one workflowWe look for the job costing Sha Tin businesses the most hours or the most leads, and deliberately ignore the rest for now.
- Ship a working sliceA narrow version goes into production in weeks, against real work, so the value shows up before the build is finished.
- Prove it, then widenWe measure it against what the work cost before. If it does not pay for itself, we say so rather than scaling it.
- Harden and hand overLogging, fallbacks and a real handover, so it keeps running when we are not in the room.
The outcome for Sha Tin teams
If we build the right slice first, Sha Tin teams feel the difference inside the first month. Sales coaching scales to every rep without doubling manager time.
Not your typical AI agency.
Honest about what AI can and cannot do
Ships the one workflow that pays for itself
Hours given back, never the size of the invoice
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
FAQ
How long does AI call summaries take to ship for Sha Tin businesses?
We aim for a working pilot inside 4-6 weeks - narrow scope, real Sha Tin businesses data, measurable outcome. From there it's another 6-8 weeks of hardening before you'd consider it production. Full rollouts (multiple sites, multiple teams) typically land in 3-4 months.
How do you price AI call summaries engagements?
Fixed-scope pilots first, then either project pricing or a small monthly retainer for the ongoing work. No long lock-ins, no 18-month black-box deals. Most Sha Tin businesses are surprised how small the first cheque is.
What's the realistic outcome for Sha Tin businesses?
Sales coaching scales to every rep without doubling manager time. We don't promise tenfold lifts because we don't see them outside of marketing decks.
Who owns the code and the model setup?
You do, on delivery. We deploy AI call summaries into your own cloud account where possible, with the model setup, prompts, evals and integration code all checked into a repo you own. Twilio sits in your account too - we don't operate it from ours.
Worth a conversation?
Even if you don't end up working with us, you'll leave the call knowing what's worth building.
Talk to us about this
Tell us what you're trying to do and we'll reply with how we'd build it - no obligation.