New Territories · Applied AI
AI call summaries in Sha Tin
For Sha Tin operators who want a working pilot in weeks, not a year-long programme.
What AI call summaries actually does
Every customer call recorded, transcribed, summarised, and coached. Managers spot what's working, reps see what to fix, and customers get follow-ups that actually reference what they said.
We've worked with enough operators in Sha Tin to know that the brief that arrives in our inbox is rarely the brief that ends up shipped. The first thing we do on any AI call summaries project is sit with your team for a day before we propose anything.
- 01 Auto-summary into your CRM after every call
- 02 Coaching scorecards for sales and support reps
- 03 Detects compliance phrases (or missing ones)
- 04 Searchable archive – find the call that mentioned X
Built on: Twilio AssemblyAI Claude Vercel
Why Sha Tin businesses choose this
Sha Tin anchors the New Territories' manufacturing, logistics and science park economy – AI here means industrial-scale operations work, not office admin.
Why Sha Tin businesses are a fit for this.
Hong Kong Science Park and a broad manufacturing and logistics base serving cross-border trade with mainland China sit here. Businesses want AI that handles scheduling, compliance and cross-border logistics without becoming the bottleneck.
We work with teams across Sha Tin: Science Park · Tai Wai · Fo Tan · Ma On Shan.
How we build AI call summaries for a Sha Tin team
We scope narrow, ship a working pilot, then harden it into production. The first slice is the highest-leverage workflow for your Sha Tin business, so value lands before the build is finished. Every engagement starts with a short call and a paid discovery if the brief needs one.
AI call notes + coaching.
The outcome for Sha Tin teams
If we build the right slice first, Sha Tin teams feel the difference inside the first month. Sales coaching scales to every rep without doubling manager time.
Sales coaching scales to every rep without doubling manager time.
AI call summaries in Sha Tin – common questions
How long does AI call summaries take to ship for Sha Tin businesses?
We aim for a working pilot inside 4-6 weeks – narrow scope, real Sha Tin businesses data, measurable outcome. From there it's another 6-8 weeks of hardening before you'd consider it production. Full rollouts (multiple sites, multiple teams) typically land in 3-4 months.
How do you price AI call summaries engagements?
Fixed-scope pilots first, then either project pricing or a small monthly retainer for the ongoing work. No long lock-ins, no 18-month black-box deals. Most Sha Tin businesses are surprised how small the first cheque is.
What's the realistic outcome for Sha Tin businesses?
Sales coaching scales to every rep without doubling manager time. We don't promise tenfold lifts because we don't see them outside of marketing decks.
Who owns the code and the model setup?
You do, on delivery. We deploy AI call summaries into your own cloud account where possible, with the model setup, prompts, evals and integration code all checked into a repo you own. Twilio sits in your account too – we don't operate it from ours.
Worth a conversation?
Even if you don't end up working with us, you'll leave the call knowing what's worth building.
Get in touch
Talk to us about this
Tell us what you're trying to do and we'll reply with how we'd build it — no obligation.