New South Wales · Applied AI
AI email triage in Sydney
Built and supported here – the way a Sydney business would actually use it.
What AI email triage actually does
Inbox gets the AI treatment – drafts replies, files quotes, escalates the urgent, and snoozes the noise. Your team starts the day at zero, not 200 unread.
Most of our Sydney engagements start the same way: a 20-minute call where the owner describes a workflow we've heard before in shape but never in detail. AI email triage is then designed against the detail, not the shape.
- 01 Drafts replies in your tone, ready to send
- 02 Auto-files attachments to the right job folder
- 03 Detects complaints and pings the right person
- 04 Weekly digest of what was handled while you slept
Built on: Claude Gmail API Microsoft Graph Vercel
Why Sydney businesses choose this
Sydney runs on finance, professional services and a tech scene chasing Melbourne for the national crown – AI here has to survive a genuinely competitive market, not just look good in a pitch.
What's different about doing this work in Sydney.
ASX-listed HQs, the big four banks, and a startup corridor from Surry Hills to Chippendale sit alongside a huge professional services layer of legal, accounting and consulting firms. Sydney businesses have already tried AI once, so we build for teams who want the second attempt to actually stick.
We work with teams across Sydney: CBD · North Sydney · Parramatta · Surry Hills · Chatswood · Sydney Olympic Park.
How we build AI email triage for a Sydney team
We scope narrow, ship a working pilot, then harden it into production. The first slice is the highest-leverage workflow for your Sydney business, so value lands before the build is finished. Every engagement starts with a short call and a paid discovery if the brief needs one.
AI inbox manager.
The outcome for Sydney teams
We'd call the engagement a success when Sydney teams are using the system without thinking about us. Inbox time cut from 2 hours/day to under 30 minutes.
Inbox time cut from 2 hours/day to under 30 minutes.
AI email triage in Sydney – common questions
When does AI email triage actually pay back?
Inside the first quarter, in our experience. We pick the first slice specifically because it's the highest-leverage workflow for a Sydney – so the savings start landing before the rest of the build is finished.
Do you do hourly billing or fixed price?
Fixed price for the pilot, every time. After that it's your call – fixed price per milestone or a small monthly retainer for ongoing iteration. We don't run open-ended T&M because it disincentivises us from finishing.
Anyone else in this space using AI email triage?
Plenty. Inbox time cut from 2 hours/day to under 30 minutes. The interesting question is rarely "does it work" – it's "is your team ready to use the output." That's what we'd scope on the call.
Will this run on our own infrastructure?
Yes, where it makes sense. AI email triage can sit entirely in your cloud account, with model calls routed through endpoints you control. We default to Claude, Gmail API, Microsoft Graph, Vercel but the architecture supports your existing platform choices.
The honest version of a sales call.
No deck. No discovery doc. Just whether this is worth building and what it would cost.
Get in touch
Talk to us about this
Tell us what you're trying to do and we'll reply with how we'd build it — no obligation.