Palmerston businesses don't need another generic AI pitch. AI email triage only earns its keep when it's built around the workflow you actually run on a wet Tuesday, and that's how we scope every engagement we take on in Northern Territory.
AI email triage designed around the way a Palmerston team actually runs.
What AI email triage actually does
Inbox gets the AI treatment - drafts replies, files quotes, escalates the urgent, and snoozes the noise. Your team starts the day at zero, not 200 unread.
- 01 Drafts replies in your tone, ready to send
- 02 Auto-files attachments to the right job folder
- 03 Detects complaints and pings the right person
- 04 Weekly digest of what was handled while you slept
Built on: Claude Gmail API Microsoft Graph Vercel
Without Koala Dynamics
With Koala Dynamics
Our field notes from Palmerston builds.
- Palmerston is Darwin's fast-growing satellite city, with defence, construction and home services driving most of the local work.
- Residential growth, defence households, trades and retail serving one of the youngest populations in the country. Volume and after-hours demand are the recurring pinch points.
We work with teams across Palmerston: Palmerston CBD · Rosebery · Zuccoli · Durack · Humpty Doo.
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How we build AI email triage for a Palmerston team.
We scope narrow, ship a working pilot, then harden it into production. The first slice is the highest-leverage workflow for your Palmerston business, so value lands before the build is finished. AI inbox manager.
Talk to usThe outcome for Palmerston teams
What changes for Palmerston teams after this lands: the work that used to need a person stays done, the work that needs a person gets done with their attention undivided. Inbox time cut from 2 hours/day to under 30 minutes.
Not your typical AI agency.
Honest about what AI can and cannot do
Ships the one workflow that pays for itself
Hours given back, never the size of the invoice
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
FAQ
How fast could we have AI email triage in production?
Eight to ten weeks for most Palmerston businesses. Faster if your data is in good shape and slower if we're untangling a legacy integration first. We'll give you a realistic number on the scoping call rather than the optimistic one.
What's the smallest engagement you'd take on?
A two-week paid discovery for Palmerston businesses that aren't sure whether the build is worth doing at all. You get a one-page write-up of what we'd build, what we'd skip, and what it would cost. About 30% of those discoveries end with us recommending you don't proceed.
Anyone else in this space using AI email triage?
Plenty. Inbox time cut from 2 hours/day to under 30 minutes. The interesting question is rarely "does it work" - it's "is your team ready to use the output." That's what we'd scope on the call.
What if our Palmerston doesn't have any data ready?
Most don't. Getting the data into shape - ingestion, cleaning, the lightweight contracts you need before any model is useful - is part of the engagement. For AI email triage specifically, we typically run that work on Claude, Gmail API, Microsoft Graph, Vercel and assume messy starting conditions from day one.
One short call.
Tell us what you're trying to fix. We'll come back inside a working day.
Talk to us about this
Tell us what you're trying to do and we'll reply with how we'd build it - no obligation.