We've worked with enough operators in Palmerston to know that the brief that arrives in our inbox is rarely the brief that ends up shipped. The first thing we do on any AI customer feedback project is sit with your team for a day before we propose anything.
For Palmerston operators who want a working pilot in weeks, not a year-long programme.
What AI customer feedback actually does
Every Google review, NPS survey, support ticket, and social mention pulled into one place - themed, scored, and ranked by impact. You finally see what customers actually complain about.
- 01 Pulls reviews from Google, Facebook, Trade Me, your forms
- 02 Auto-themes complaints and praise into trends
- 03 Alerts you to a bad review before it goes viral
- 04 Drafts public review responses in your voice
Built on: Claude Google Business API Trustpilot Vercel
Without Koala Dynamics
With Koala Dynamics
Why Palmerston businesses are a fit for this.
- Palmerston is Darwin's fast-growing satellite city, with defence, construction and home services driving most of the local work.
- Residential growth, defence households, trades and retail serving one of the youngest populations in the country. Volume and after-hours demand are the recurring pinch points.
We work with teams across Palmerston: Palmerston CBD · Rosebery · Zuccoli · Durack · Humpty Doo.
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How we build AI customer feedback for a Palmerston team.
We scope narrow, ship a working pilot, then harden it into production. The first slice is the highest-leverage workflow for your Palmerston business, so value lands before the build is finished. AI review and feedback.
Talk to usThe outcome for Palmerston teams
Star ratings up ~0.4 in 90 days from faster, on-brand responses. For Palmerston teams, that almost always shows up as fewer interruptions and a calmer week, not a dashboard chart.
Not your typical AI agency.
Honest about what AI can and cannot do
Ships the one workflow that pays for itself
Hours given back, never the size of the invoice
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
FAQ
What's a typical engagement length for Palmerston businesses?
Six to twelve weeks for the build, then a short managed-services month while the system goes from "shipped" to "owned by your team". After that you keep us on retainer if you want, or take it from there yourself.
Are there hidden costs we should plan for?
Three to know about: model/API spend (which we set up under your own account, not ours, so you see and control it), any new SaaS subscriptions we recommend, and your team's time during rollout. We surface all three in the quote so there are no surprises.
Has this actually shipped for a real Palmerston?
Yes. Star ratings up ~0.4 in 90 days from faster, on-brand responses. We'll share comparable engagements on the call.
Can you work with our existing systems?
Yes. The default AI customer feedback stack we reach for is Claude, Google Business API, Trustpilot, Vercel, but we'll bend it around whatever you already run - Xero, HubSpot, Shopify, Cin7, your own in-house apps. The discovery week maps every data source before any build starts.
Skip the pitch.
Tell us the workflow and we'll come back with what we'd build first.
Talk to us about this
Tell us what you're trying to do and we'll reply with how we'd build it - no obligation.