We've worked with enough operators in Palmerston to know that the brief that arrives in our inbox is rarely the brief that ends up shipped. The first thing we do on any AI chatbots project is sit with your team for a day before we propose anything.
Built and supported here - the way a Palmerston business would actually use it.
What AI chatbots actually does
Trained on your business, not Wikipedia. AI assistants that answer pricing, hours, availability, bookings - and escalate cleanly when the customer needs a human.
- 01 Trained on your documents, FAQs, and past tickets
- 02 Books appointments, takes deposits, qualifies leads
- 03 Live hand-off to a human when needed
- 04 Daily quality reports so you stay in control
Built on: Claude OpenAI Custom RAG pipelines
Without Koala Dynamics
With Koala Dynamics
Why Palmerston businesses are a fit for this.
- Palmerston is Darwin's fast-growing satellite city, with defence, construction and home services driving most of the local work.
- Residential growth, defence households, trades and retail serving one of the youngest populations in the country. Volume and after-hours demand are the recurring pinch points.
We work with teams across Palmerston: Palmerston CBD · Rosebery · Zuccoli · Durack · Humpty Doo.
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How we build AI chatbots for a Palmerston team.
We scope narrow, ship a working pilot, then harden it into production. The first slice is the highest-leverage workflow for your Palmerston business, so value lands before the build is finished. AI customer support.
Talk to usThe outcome for Palmerston teams
We'd call the engagement a success when Palmerston teams are using the system without thinking about us. Handles 60-70% of routine enquiries without human input.
Not your typical AI agency.
Honest about what AI can and cannot do
Ships the one workflow that pays for itself
Hours given back, never the size of the invoice
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
FAQ
What's a typical engagement length for Palmerston businesses?
Six to twelve weeks for the build, then a short managed-services month while the system goes from "shipped" to "owned by your team". After that you keep us on retainer if you want, or take it from there yourself.
Do you do hourly billing or fixed price?
Fixed price for the pilot, every time. After that it's your call - fixed price per milestone or a small monthly retainer for ongoing iteration. We don't run open-ended T&M because it disincentivises us from finishing.
What's the realistic outcome for Palmerston businesses?
Handles 60-70% of routine enquiries without human input. We don't promise tenfold lifts because we don't see them outside of marketing decks.
Can you work with our existing systems?
Yes. The default AI chatbots stack we reach for is Claude, OpenAI, Custom RAG pipelines, but we'll bend it around whatever you already run - Xero, HubSpot, Shopify, Cin7, your own in-house apps. The discovery week maps every data source before any build starts.
Skip the pitch.
Tell us the workflow and we'll come back with what we'd build first.
Talk to us about this
Tell us what you're trying to do and we'll reply with how we'd build it - no obligation.