The version of voice AI agents that works for a Newcastle business is rarely the version a national vendor would sell you. We build the one that fits how your team actually operates - usually with fewer parts than the off-the-shelf pitch.
AI phone agents, built for businesses operating in Newcastle.
Our goal is to give Newcastle businesses a three-day weekend, so people can spend more time with their families and the people they love :)
What voice AI agents actually does
Never miss a call again. AI phone agents that answer common enquiries, book jobs, and route urgent ones - in a Kiwi voice your customers won't hate.
- 01 Trained on your business hours, services, and pricing
- 02 Books appointments straight into your calendar
- 03 Texts the team for anything urgent
- 04 Full call transcript and audio recorded for QA
Built on: Vapi Retell Twilio OpenAI Realtime
Without Koala Dynamics
With Koala Dynamics
What you actually get
Every engagement is scoped and quoted up front. This is what is in the box.
- A working pilot, in productionNot a prototype on someone's laptop. The first slice of voice AI agents runs against real work within weeks.
- Your data stays yoursIt runs on your accounts and your tools. If we part ways you keep the system and everything in it.
- The workflow mapped before codeWe write down what good looks like for Newcastle businesses first, so nobody is guessing at handover.
- Support after it landsThe people who built it stay reachable when the business changes shape around it.
How voice AI agents compares
The two things most businesses do instead, and where each one runs out.
| Hiring for it | An off-the-shelf tool | Koala Dynamics | |
|---|---|---|---|
| Fit to how you work | Fits perfectly, costs a salary | You bend your process to suit the tool | Built around the workflow you already run |
| Time to something useful | Immediate, and permanent | Quick to switch on, slow to make fit | A working slice in weeks, then hardened |
| Who owns the data | You do | The vendor, on the vendor's terms | You do, in your own accounts |
| When it breaks | That person sorts it, if they are in | A support queue and a ticket number | The people who built it |
| What it costs | A salary, every year, forever | Per seat, forever, used or not | Scoped and quoted up front |
What's different about doing this work in Newcastle.
- Newcastle's port, energy and manufacturing base is shifting fast toward renewables and advanced manufacturing - AI here means keeping a lean team ahead of that transition.
- The world's largest coal export port sits alongside a growing renewable energy and advanced manufacturing sector. Newcastle businesses want practical automation for logistics, quoting and reporting, not a research project.
We work with teams across Newcastle: Newcastle CBD · Hamilton · Charlestown · Maitland · Mayfield · Lake Macquarie.
Talk to us about this →
How we build voice AI agents for a Newcastle team.
We scope narrow, ship a working pilot, then harden it into production. The first slice is the highest-leverage workflow for your Newcastle business, so value lands before the build is finished. AI phone agents.
Talk to usHow the work runs
- Find the one workflowWe look for the job costing Newcastle businesses the most hours or the most leads, and deliberately ignore the rest for now.
- Ship a working sliceA narrow version goes into production in weeks, against real work, so the value shows up before the build is finished.
- Prove it, then widenWe measure it against what the work cost before. If it does not pay for itself, we say so rather than scaling it.
- Harden and hand overLogging, fallbacks and a real handover, so it keeps running when we are not in the room.
The outcome for Newcastle teams
If we build the right slice first, Newcastle teams feel the difference inside the first month. 42% of after-hours calls now booked without human input.
Not your typical AI agency.
Honest about what AI can and cannot do
Ships the one workflow that pays for itself
Hours given back, never the size of the invoice
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
FAQ
How long does voice AI agents take to ship for Newcastle businesses?
We aim for a working pilot inside 4-6 weeks - narrow scope, real Newcastle businesses data, measurable outcome. From there it's another 6-8 weeks of hardening before you'd consider it production. Full rollouts (multiple sites, multiple teams) typically land in 3-4 months.
How do you price voice AI agents engagements?
Fixed-scope pilots first, then either project pricing or a small monthly retainer for the ongoing work. No long lock-ins, no 18-month black-box deals. Most Newcastle businesses are surprised how small the first cheque is.
Can you walk us through a comparable build?
Yes - on the first call we'll pick the closest engagement we've shipped to what you're describing and walk through the outcome, the headcount and the time it took. 42% of after-hours calls now booked without human input.
Who owns the code and the model setup?
You do, on delivery. We deploy voice AI agents into your own cloud account where possible, with the model setup, prompts, evals and integration code all checked into a repo you own. Vapi sits in your account too - we don't operate it from ours.
The honest version of a sales call.
No deck. No discovery doc. Just whether this is worth building and what it would cost.
Talk to us about this
Tell us what you're trying to do and we'll reply with how we'd build it - no obligation.