Mackay sits in a regional context that genuinely changes the build. Connectivity assumptions, the rhythm of the working week, the proximity of your team to your customers - none of those are details our default AI knowledge base template would catch.
AI knowledge base that lives in your stack, not on a vendor's roadmap. Shipped from Queensland.
What AI knowledge base actually does
Your team's tribal knowledge, finally searchable. Upload your SOPs, training videos, past emails, and Slack threads - your team asks questions and gets answers with citations.
- 01 Ingests PDFs, Word docs, videos, Slack, Notion, Drive
- 02 Answers with citations back to source documents
- 03 Permission-aware - staff only see what they should
- 04 Detects stale docs and prompts owners to update
Built on: Claude Pinecone Vercel AI SDK Postgres MCP
Without Koala Dynamics
With Koala Dynamics
Our field notes from Mackay builds.
- Mackay services the Bowen Basin coal mines and a large sugar industry, so its engineering firms live and die on procurement cycles.
- Mining services, heavy engineering, sugar milling and the port. Mining clients bring long tender documents and strict compliance, which is where most of the local admin burden actually sits.
We work with teams across Mackay: Mackay CBD · Paget · North Mackay · Andergrove · Sarina.
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How we build AI knowledge base for a Mackay team.
We scope narrow, ship a working pilot, then harden it into production. The first slice is the highest-leverage workflow for your Mackay business, so value lands before the build is finished. Internal AI knowledge base.
Talk to usThe outcome for Mackay teams
If we build the right slice first, Mackay teams feel the difference inside the first month. New staff get to productive 3x faster - less senior-team interruption.
Not your typical AI agency.
Honest about what AI can and cannot do
Ships the one workflow that pays for itself
Hours given back, never the size of the invoice
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
FAQ
How fast could we have AI knowledge base in production?
Eight to ten weeks for most Mackay businesses. Faster if your data is in good shape and slower if we're untangling a legacy integration first. We'll give you a realistic number on the scoping call rather than the optimistic one.
What's the smallest engagement you'd take on?
A two-week paid discovery for Mackay businesses that aren't sure whether the build is worth doing at all. You get a one-page write-up of what we'd build, what we'd skip, and what it would cost. About 30% of those discoveries end with us recommending you don't proceed.
Can you walk us through a comparable build?
Yes - on the first call we'll pick the closest engagement we've shipped to what you're describing and walk through the outcome, the headcount and the time it took. New staff get to productive 3x faster - less senior-team interruption.
What if our Mackay doesn't have any data ready?
Most don't. Getting the data into shape - ingestion, cleaning, the lightweight contracts you need before any model is useful - is part of the engagement. For AI knowledge base specifically, we typically run that work on Claude, Pinecone, Vercel AI SDK, Postgres, MCP and assume messy starting conditions from day one.
One short call.
Tell us what you're trying to fix. We'll come back inside a working day.
Talk to us about this
Tell us what you're trying to do and we'll reply with how we'd build it - no obligation.