The reason we take on work in Mackay is that the businesses here tend to be sharper about what they want than the brief lets on. AI customer feedback for a Mackay team almost always ends up looking different to AI customer feedback for a downtown Auckland one.
AI customer feedback designed around the way a Mackay team actually runs.
What AI customer feedback actually does
Every Google review, NPS survey, support ticket, and social mention pulled into one place - themed, scored, and ranked by impact. You finally see what customers actually complain about.
- 01 Pulls reviews from Google, Facebook, Trade Me, your forms
- 02 Auto-themes complaints and praise into trends
- 03 Alerts you to a bad review before it goes viral
- 04 Drafts public review responses in your voice
Built on: Claude Google Business API Trustpilot Vercel
Without Koala Dynamics
With Koala Dynamics
The pattern across Mackay engagements we've shipped.
- Mackay services the Bowen Basin coal mines and a large sugar industry, so its engineering firms live and die on procurement cycles.
- Mining services, heavy engineering, sugar milling and the port. Mining clients bring long tender documents and strict compliance, which is where most of the local admin burden actually sits.
We work with teams across Mackay: Mackay CBD · Paget · North Mackay · Andergrove · Sarina.
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How we build AI customer feedback for a Mackay team.
We scope narrow, ship a working pilot, then harden it into production. The first slice is the highest-leverage workflow for your Mackay business, so value lands before the build is finished. AI review and feedback.
Talk to usThe outcome for Mackay teams
What changes for Mackay teams after this lands: the work that used to need a person stays done, the work that needs a person gets done with their attention undivided. Star ratings up ~0.4 in 90 days from faster, on-brand responses.
Not your typical AI agency.
Honest about what AI can and cannot do
Ships the one workflow that pays for itself
Hours given back, never the size of the invoice
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
FAQ
How fast could we have AI customer feedback in production?
Eight to ten weeks for most Mackay businesses. Faster if your data is in good shape and slower if we're untangling a legacy integration first. We'll give you a realistic number on the scoping call rather than the optimistic one.
What's the smallest engagement you'd take on?
A two-week paid discovery for Mackay businesses that aren't sure whether the build is worth doing at all. You get a one-page write-up of what we'd build, what we'd skip, and what it would cost. About 30% of those discoveries end with us recommending you don't proceed.
What's the realistic outcome for Mackay businesses?
Star ratings up ~0.4 in 90 days from faster, on-brand responses. We don't promise tenfold lifts because we don't see them outside of marketing decks.
What if our Mackay doesn't have any data ready?
Most don't. Getting the data into shape - ingestion, cleaning, the lightweight contracts you need before any model is useful - is part of the engagement. For AI customer feedback specifically, we typically run that work on Claude, Google Business API, Trustpilot, Vercel and assume messy starting conditions from day one.
One reply, one direction.
We don't run sequences or follow-up automation. One useful answer, one decision on your side.
Talk to us about this
Tell us what you're trying to do and we'll reply with how we'd build it - no obligation.