The reason we take on work in Mackay is that the businesses here tend to be sharper about what they want than the brief lets on. AI chatbots for a Mackay team almost always ends up looking different to AI chatbots for a downtown Auckland one.
AI chatbots designed around the way a Mackay team actually runs.
What AI chatbots actually does
Trained on your business, not Wikipedia. AI assistants that answer pricing, hours, availability, bookings - and escalate cleanly when the customer needs a human.
- 01 Trained on your documents, FAQs, and past tickets
- 02 Books appointments, takes deposits, qualifies leads
- 03 Live hand-off to a human when needed
- 04 Daily quality reports so you stay in control
Built on: Claude OpenAI Custom RAG pipelines
Without Koala Dynamics
With Koala Dynamics
What Mackay teams tell us when they get on a call.
- Mackay services the Bowen Basin coal mines and a large sugar industry, so its engineering firms live and die on procurement cycles.
- Mining services, heavy engineering, sugar milling and the port. Mining clients bring long tender documents and strict compliance, which is where most of the local admin burden actually sits.
We work with teams across Mackay: Mackay CBD · Paget · North Mackay · Andergrove · Sarina.
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How we build AI chatbots for a Mackay team.
We scope narrow, ship a working pilot, then harden it into production. The first slice is the highest-leverage workflow for your Mackay business, so value lands before the build is finished. AI customer support.
Talk to usThe outcome for Mackay teams
The shape of the result for Mackay teams: Handles 60-70% of routine enquiries without human input. Built on Claude, hardened with the rest of the stack as it scales.
Not your typical AI agency.
Honest about what AI can and cannot do
Ships the one workflow that pays for itself
Hours given back, never the size of the invoice
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
FAQ
What's the realistic timeline for AI chatbots with a Mackay?
Most Mackay businesses have their first usable slice in week 5 or 6. We'd rather ship narrow and real than broad and aspirational - your team gets to use the thing well before the engagement is "done".
What does AI chatbots cost for a Mackay?
Pilots start from a fixed scope priced to land a measurable result inside 6 weeks. Pricing depends on data volume, integration complexity, and whether you need us on managed services afterwards. We'll quote precisely after a 30-minute scoping call.
Has this actually shipped for a real Mackay?
Yes. Handles 60-70% of routine enquiries without human input. We'll share comparable engagements on the call.
What happens if we want to swap a vendor out later?
AI chatbots is built behind a small adapter layer specifically so swapping a model provider or a data source is a one-day job, not a re-architecture. Claude, OpenAI, Custom RAG pipelines are our defaults, but the build is intentionally portable.
Twenty minutes, your call.
You describe what's broken. We'll tell you what we'd actually do about it.
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Tell us what you're trying to do and we'll reply with how we'd build it - no obligation.