We've worked with enough operators in Horsham to know that the brief that arrives in our inbox is rarely the brief that ends up shipped. The first thing we do on any AI call summaries project is sit with your team for a day before we propose anything.
Built and supported here - the way a Horsham business would actually use it.
What AI call summaries actually does
Every customer call recorded, transcribed, summarised, and coached. Managers spot what's working, reps see what to fix, and customers get follow-ups that actually reference what they said.
- 01 Auto-summary into your CRM after every call
- 02 Coaching scorecards for sales and support reps
- 03 Detects compliance phrases (or missing ones)
- 04 Searchable archive - find the call that mentioned X
Built on: Twilio AssemblyAI Claude Vercel
Without Koala Dynamics
With Koala Dynamics
Where Horsham operators actually lose hours.
- Horsham is broadacre cropping in the Wimmera, where the whole year turns on a sowing window and a harvest window.
- Grain, pulses and the machinery, agronomy and freight services around them. Demand is brutally concentrated into a few weeks, and the businesses that win are the ones that answer first.
We work with teams across Horsham: Horsham CBD · Haven · Natimuk · Dimboola · Nhill.
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How we build AI call summaries for a Horsham team.
We scope narrow, ship a working pilot, then harden it into production. The first slice is the highest-leverage workflow for your Horsham business, so value lands before the build is finished. AI call notes + coaching.
Talk to usThe outcome for Horsham teams
We'd call the engagement a success when Horsham teams are using the system without thinking about us. Sales coaching scales to every rep without doubling manager time.
Not your typical AI agency.
Honest about what AI can and cannot do
Ships the one workflow that pays for itself
Hours given back, never the size of the invoice
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
FAQ
When does AI call summaries actually pay back?
Inside the first quarter, in our experience. We pick the first slice specifically because it's the highest-leverage workflow for a Horsham - so the savings start landing before the rest of the build is finished.
How do you price AI call summaries engagements?
Fixed-scope pilots first, then either project pricing or a small monthly retainer for the ongoing work. No long lock-ins, no 18-month black-box deals. Most Horsham businesses are surprised how small the first cheque is.
Anyone else in this space using AI call summaries?
Plenty. Sales coaching scales to every rep without doubling manager time. The interesting question is rarely "does it work" - it's "is your team ready to use the output." That's what we'd scope on the call.
Will this run on our own infrastructure?
Yes, where it makes sense. AI call summaries can sit entirely in your cloud account, with model calls routed through endpoints you control. We default to Twilio, AssemblyAI, Claude, Vercel but the architecture supports your existing platform choices.
Worth a conversation?
Even if you don't end up working with us, you'll leave the call knowing what's worth building.
Talk to us about this
Tell us what you're trying to do and we'll reply with how we'd build it - no obligation.