We've worked with enough operators in Hervey Bay to know that the brief that arrives in our inbox is rarely the brief that ends up shipped. The first thing we do on any AI call summaries project is sit with your team for a day before we propose anything.
Built and supported here - the way a Hervey Bay business would actually use it.
What AI call summaries actually does
Every customer call recorded, transcribed, summarised, and coached. Managers spot what's working, reps see what to fix, and customers get follow-ups that actually reference what they said.
- 01 Auto-summary into your CRM after every call
- 02 Coaching scorecards for sales and support reps
- 03 Detects compliance phrases (or missing ones)
- 04 Searchable archive - find the call that mentioned X
Built on: Twilio AssemblyAI Claude Vercel
Without Koala Dynamics
With Koala Dynamics
Where Hervey Bay operators actually lose hours.
- Hervey Bay is tourism, retirement and health on the Fraser Coast, with an older customer base that still calls rather than clicks.
- Whale watching and Fraser Island tourism, aged care, health services and the trades servicing steady inbound migration. Phone volume is the constraint for most local operators.
We work with teams across Hervey Bay: Pialba · Urangan · Torquay · Scarness · Maryborough.
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How we build AI call summaries for a Hervey Bay team.
We scope narrow, ship a working pilot, then harden it into production. The first slice is the highest-leverage workflow for your Hervey Bay business, so value lands before the build is finished. AI call notes + coaching.
Talk to usThe outcome for Hervey Bay teams
We'd call the engagement a success when Hervey Bay teams are using the system without thinking about us. Sales coaching scales to every rep without doubling manager time.
Not your typical AI agency.
Honest about what AI can and cannot do
Ships the one workflow that pays for itself
Hours given back, never the size of the invoice
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
FAQ
What's a typical engagement length for Hervey Bay businesses?
Six to twelve weeks for the build, then a short managed-services month while the system goes from "shipped" to "owned by your team". After that you keep us on retainer if you want, or take it from there yourself.
Do you do hourly billing or fixed price?
Fixed price for the pilot, every time. After that it's your call - fixed price per milestone or a small monthly retainer for ongoing iteration. We don't run open-ended T&M because it disincentivises us from finishing.
Can you walk us through a comparable build?
Yes - on the first call we'll pick the closest engagement we've shipped to what you're describing and walk through the outcome, the headcount and the time it took. Sales coaching scales to every rep without doubling manager time.
Can you work with our existing systems?
Yes. The default AI call summaries stack we reach for is Twilio, AssemblyAI, Claude, Vercel, but we'll bend it around whatever you already run - Xero, HubSpot, Shopify, Cin7, your own in-house apps. The discovery week maps every data source before any build starts.
Worth a conversation?
Even if you don't end up working with us, you'll leave the call knowing what's worth building.
Talk to us about this
Tell us what you're trying to do and we'll reply with how we'd build it - no obligation.