Most of our Emerald engagements start the same way: a 20-minute call where the owner describes a workflow we've heard before in shape but never in detail. Voice AI agents is then designed against the detail, not the shape.
AI phone agents, built for businesses operating in Emerald.
What voice AI agents actually does
Never miss a call again. AI phone agents that answer common enquiries, book jobs, and route urgent ones - in a Kiwi voice your customers won't hate.
- 01 Trained on your business hours, services, and pricing
- 02 Books appointments straight into your calendar
- 03 Texts the team for anything urgent
- 04 Full call transcript and audio recorded for QA
Built on: Vapi Retell Twilio OpenAI Realtime
Without Koala Dynamics
With Koala Dynamics
What's different about doing this work in Emerald.
- Emerald sits in the Central Highlands where coal and cotton meet, serving both mines and farms out of one small town.
- Bowen Basin coal, irrigated cotton, grain and the machinery and logistics behind them. Mining procurement and agricultural seasonality pull local businesses in two directions at once.
We work with teams across Emerald: Emerald CBD · Blackwater · Capella · Springsure · Clermont.
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How we build voice AI agents for a Emerald team.
We scope narrow, ship a working pilot, then harden it into production. The first slice is the highest-leverage workflow for your Emerald business, so value lands before the build is finished. AI phone agents.
Talk to usThe outcome for Emerald teams
42% of after-hours calls now booked without human input. For Emerald teams, that almost always shows up as fewer interruptions and a calmer week, not a dashboard chart.
Not your typical AI agency.
Honest about what AI can and cannot do
Ships the one workflow that pays for itself
Hours given back, never the size of the invoice
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
FAQ
When does voice AI agents actually pay back?
Inside the first quarter, in our experience. We pick the first slice specifically because it's the highest-leverage workflow for a Emerald - so the savings start landing before the rest of the build is finished.
How do you price voice AI agents engagements?
Fixed-scope pilots first, then either project pricing or a small monthly retainer for the ongoing work. No long lock-ins, no 18-month black-box deals. Most Emerald businesses are surprised how small the first cheque is.
Do you have proof this works for Emerald businesses?
Direct case study: 42% of after-hours calls now booked without human input. Happy to walk you through full numbers on a call.
Will this run on our own infrastructure?
Yes, where it makes sense. Voice AI agents can sit entirely in your cloud account, with model calls routed through endpoints you control. We default to Vapi, Retell, Twilio, OpenAI Realtime but the architecture supports your existing platform choices.
Talk to us about this
Tell us what you're trying to do and we'll reply with how we'd build it - no obligation.