We've worked with enough operators in Emerald to know that the brief that arrives in our inbox is rarely the brief that ends up shipped. The first thing we do on any AI email triage project is sit with your team for a day before we propose anything.
For Emerald operators who want a working pilot in weeks, not a year-long programme.
What AI email triage actually does
Inbox gets the AI treatment - drafts replies, files quotes, escalates the urgent, and snoozes the noise. Your team starts the day at zero, not 200 unread.
- 01 Drafts replies in your tone, ready to send
- 02 Auto-files attachments to the right job folder
- 03 Detects complaints and pings the right person
- 04 Weekly digest of what was handled while you slept
Built on: Claude Gmail API Microsoft Graph Vercel
Without Koala Dynamics
With Koala Dynamics
Where Emerald operators actually lose hours.
- Emerald sits in the Central Highlands where coal and cotton meet, serving both mines and farms out of one small town.
- Bowen Basin coal, irrigated cotton, grain and the machinery and logistics behind them. Mining procurement and agricultural seasonality pull local businesses in two directions at once.
We work with teams across Emerald: Emerald CBD · Blackwater · Capella · Springsure · Clermont.
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How we build AI email triage for a Emerald team.
We scope narrow, ship a working pilot, then harden it into production. The first slice is the highest-leverage workflow for your Emerald business, so value lands before the build is finished. AI inbox manager.
Talk to usThe outcome for Emerald teams
What changes for Emerald teams after this lands: the work that used to need a person stays done, the work that needs a person gets done with their attention undivided. Inbox time cut from 2 hours/day to under 30 minutes.
Not your typical AI agency.
Honest about what AI can and cannot do
Ships the one workflow that pays for itself
Hours given back, never the size of the invoice
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
FAQ
What's a typical engagement length for Emerald businesses?
Six to twelve weeks for the build, then a short managed-services month while the system goes from "shipped" to "owned by your team". After that you keep us on retainer if you want, or take it from there yourself.
Are there hidden costs we should plan for?
Three to know about: model/API spend (which we set up under your own account, not ours, so you see and control it), any new SaaS subscriptions we recommend, and your team's time during rollout. We surface all three in the quote so there are no surprises.
Do you have proof this works for Emerald businesses?
Direct case study: Inbox time cut from 2 hours/day to under 30 minutes. Happy to walk you through full numbers on a call.
Can you work with our existing systems?
Yes. The default AI email triage stack we reach for is Claude, Gmail API, Microsoft Graph, Vercel, but we'll bend it around whatever you already run - Xero, HubSpot, Shopify, Cin7, your own in-house apps. The discovery week maps every data source before any build starts.
Skip the pitch.
Tell us the workflow and we'll come back with what we'd build first.
Talk to us about this
Tell us what you're trying to do and we'll reply with how we'd build it - no obligation.