Most of our Burnie engagements start the same way: a 20-minute call where the owner describes a workflow we've heard before in shape but never in detail. AI customer feedback is then designed against the detail, not the shape.
AI review and feedback, built for businesses operating in Burnie.
What AI customer feedback actually does
Every Google review, NPS survey, support ticket, and social mention pulled into one place - themed, scored, and ranked by impact. You finally see what customers actually complain about.
- 01 Pulls reviews from Google, Facebook, Trade Me, your forms
- 02 Auto-themes complaints and praise into trends
- 03 Alerts you to a bad review before it goes viral
- 04 Drafts public review responses in your voice
Built on: Claude Google Business API Trustpilot Vercel
Without Koala Dynamics
With Koala Dynamics
Where Burnie operators actually lose hours.
- Burnie is a port and industrial town on the north west coast, running on forestry, mining services and manufacturing.
- Bulk port operations, forestry, mineral processing and advanced manufacturing. Industrial clients bring safety and quality documentation that small suppliers struggle to keep up with.
We work with teams across Burnie: Burnie CBD · Somerset · Wynyard · Upper Burnie · Penguin.
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How we build AI customer feedback for a Burnie team.
We scope narrow, ship a working pilot, then harden it into production. The first slice is the highest-leverage workflow for your Burnie business, so value lands before the build is finished. AI review and feedback.
Talk to usThe outcome for Burnie teams
The shape of the result for Burnie teams: Star ratings up ~0.4 in 90 days from faster, on-brand responses. Built on Claude, hardened with the rest of the stack as it scales.
Not your typical AI agency.
Honest about what AI can and cannot do
Ships the one workflow that pays for itself
Hours given back, never the size of the invoice
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
FAQ
How long does AI customer feedback take to ship for Burnie businesses?
We aim for a working pilot inside 4-6 weeks - narrow scope, real Burnie businesses data, measurable outcome. From there it's another 6-8 weeks of hardening before you'd consider it production. Full rollouts (multiple sites, multiple teams) typically land in 3-4 months.
Are there hidden costs we should plan for?
Three to know about: model/API spend (which we set up under your own account, not ours, so you see and control it), any new SaaS subscriptions we recommend, and your team's time during rollout. We surface all three in the quote so there are no surprises.
Has this actually shipped for a real Burnie?
Yes. Star ratings up ~0.4 in 90 days from faster, on-brand responses. We'll share comparable engagements on the call.
Who owns the code and the model setup?
You do, on delivery. We deploy AI customer feedback into your own cloud account where possible, with the model setup, prompts, evals and integration code all checked into a repo you own. Claude sits in your account too - we don't operate it from ours.
Skip the pitch.
Tell us the workflow and we'll come back with what we'd build first.
Talk to us about this
Tell us what you're trying to do and we'll reply with how we'd build it - no obligation.