Broken Hill businesses don't need another generic AI pitch. AI call summaries only earns its keep when it's built around the workflow you actually run on a wet Tuesday, and that's how we scope every engagement we take on in New South Wales.
AI call notes + coaching - wired into a Broken Hill workflow, not bolted on the side.
What AI call summaries actually does
Every customer call recorded, transcribed, summarised, and coached. Managers spot what's working, reps see what to fix, and customers get follow-ups that actually reference what they said.
- 01 Auto-summary into your CRM after every call
- 02 Coaching scorecards for sales and support reps
- 03 Detects compliance phrases (or missing ones)
- 04 Searchable archive - find the call that mentioned X
Built on: Twilio AssemblyAI Claude Vercel
Without Koala Dynamics
With Koala Dynamics
Our field notes from Broken Hill builds.
- Broken Hill is a mining city in the far west, remote enough that anything reducing a physical trip pays for itself quickly.
- Mining, mining services and a growing arts and film tourism draw, hundreds of kilometres from any other centre. Remote support, remote quoting and remote diagnostics matter more here than almost anywhere in the country.
We work with teams across Broken Hill: Broken Hill CBD · South Broken Hill · North Broken Hill · Railway Town.
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How we build AI call summaries for a Broken Hill team.
We scope narrow, ship a working pilot, then harden it into production. The first slice is the highest-leverage workflow for your Broken Hill business, so value lands before the build is finished. AI call notes + coaching.
Talk to usThe outcome for Broken Hill teams
We'd call the engagement a success when Broken Hill teams are using the system without thinking about us. Sales coaching scales to every rep without doubling manager time.
Not your typical AI agency.
Honest about what AI can and cannot do
Ships the one workflow that pays for itself
Hours given back, never the size of the invoice
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
FAQ
How fast could we have AI call summaries in production?
Eight to ten weeks for most Broken Hill businesses. Faster if your data is in good shape and slower if we're untangling a legacy integration first. We'll give you a realistic number on the scoping call rather than the optimistic one.
What's the smallest engagement you'd take on?
A two-week paid discovery for Broken Hill businesses that aren't sure whether the build is worth doing at all. You get a one-page write-up of what we'd build, what we'd skip, and what it would cost. About 30% of those discoveries end with us recommending you don't proceed.
Can you walk us through a comparable build?
Yes - on the first call we'll pick the closest engagement we've shipped to what you're describing and walk through the outcome, the headcount and the time it took. Sales coaching scales to every rep without doubling manager time.
What if our Broken Hill doesn't have any data ready?
Most don't. Getting the data into shape - ingestion, cleaning, the lightweight contracts you need before any model is useful - is part of the engagement. For AI call summaries specifically, we typically run that work on Twilio, AssemblyAI, Claude, Vercel and assume messy starting conditions from day one.
One reply, one direction.
We don't run sequences or follow-up automation. One useful answer, one decision on your side.
Talk to us about this
Tell us what you're trying to do and we'll reply with how we'd build it - no obligation.