We've worked with enough operators in Albany to know that the brief that arrives in our inbox is rarely the brief that ends up shipped. The first thing we do on any AI chatbots project is sit with your team for a day before we propose anything.
Built and supported here - the way a Albany business would actually use it.
What AI chatbots actually does
Trained on your business, not Wikipedia. AI assistants that answer pricing, hours, availability, bookings - and escalate cleanly when the customer needs a human.
- 01 Trained on your documents, FAQs, and past tickets
- 02 Books appointments, takes deposits, qualifies leads
- 03 Live hand-off to a human when needed
- 04 Daily quality reports so you stay in control
Built on: Claude OpenAI Custom RAG pipelines
Without Koala Dynamics
With Koala Dynamics
The Albany context, plainly.
- Albany combines Great Southern agriculture, a working port and a serious tourism season on the south coast.
- Grain and livestock, a woodchip and grain port, fishing and a heritage tourism draw. Farm clients and tourism operators need very different service, and local firms usually carry both.
We work with teams across Albany: Albany CBD · Middleton Beach · Spencer Park · McKail · Denmark.
Talk to us about this →
How we build AI chatbots for a Albany team.
We scope narrow, ship a working pilot, then harden it into production. The first slice is the highest-leverage workflow for your Albany business, so value lands before the build is finished. AI customer support.
Talk to usThe outcome for Albany teams
Handles 60-70% of routine enquiries without human input. For Albany teams, that almost always shows up as fewer interruptions and a calmer week, not a dashboard chart.
Not your typical AI agency.
Honest about what AI can and cannot do
Ships the one workflow that pays for itself
Hours given back, never the size of the invoice
*Every engagement is scoped and quoted up front. Results vary by workflow and business.
FAQ
How long does AI chatbots take to ship for Albany businesses?
We aim for a working pilot inside 4-6 weeks - narrow scope, real Albany businesses data, measurable outcome. From there it's another 6-8 weeks of hardening before you'd consider it production. Full rollouts (multiple sites, multiple teams) typically land in 3-4 months.
How do you price AI chatbots engagements?
Fixed-scope pilots first, then either project pricing or a small monthly retainer for the ongoing work. No long lock-ins, no 18-month black-box deals. Most Albany businesses are surprised how small the first cheque is.
Has this actually shipped for a real Albany?
Yes. Handles 60-70% of routine enquiries without human input. We'll share comparable engagements on the call.
Who owns the code and the model setup?
You do, on delivery. We deploy AI chatbots into your own cloud account where possible, with the model setup, prompts, evals and integration code all checked into a repo you own. Claude sits in your account too - we don't operate it from ours.
The honest version of a sales call.
No deck. No discovery doc. Just whether this is worth building and what it would cost.
Talk to us about this
Tell us what you're trying to do and we'll reply with how we'd build it - no obligation.